Nauxus is committed to ensuring every customer has an exceptional shopping experience on NAUXUS.COM. We focus on every phase of the process, including aftersales service, which is essential to our mission. By proactively resolving disputes, we aim to improve our services and strengthen connections with our customers. Our return policy reflects our commitment to every user of our website and products.

Note: All Nauxus items come with a three-month warranty. Damaged or defective items can be returned within 30 days of purchase. We ensure that all products are brand new and in excellent condition before shipping. If your item does not meet these standards, contact us at service@nauxus.com. Please retain and use the original packaging for returns, or we may reserve the right to refuse the return (except for custom products).

If you cannot find the answer to your return policy questions here, feel free to visit our Contact Us page for assistance.

Nauxus products are handcrafted from materials such as copper, stainless steel, and wood. Our warranty does not cover patina, tarnish, or color changes that may occur over time. Improper cleaning or care of copper-sealed products can result in patina changes or removal, which are not covered under warranty. Product variations are not considered defects. Shipping charges apply to warranty claims.

NON-RETURNABLE PRODUCTS:

• Items that have been altered or installed
• Items not in resalable condition
• Items not in original packaging
• Items without prior return authorization
• Custom products, including specific design requests or installations for insert fans or sloped ceilings

RETURN PERIOD:

If you are unsatisfied with your order, you may return it within 15 business days of receipt. All return requests must be completed within this period, and no returns will be accepted after 15 days from the delivery date. Please inspect your order upon receipt.

RETURN SHIPPING:

Upon receiving and inspecting your returned product(s), we will issue a refund minus a restocking fee if the product is in new condition and original packaging. Damaged or unsaleable products may incur additional fees, or the refund may be denied. Please allow 3-5 business days for the refund to appear after processing.

Non-Quality Related Returns:

1. If the return is not due to our error, shipping costs will be deducted from your refund. Contact us via email for a return label and return reason. Alternatively, you can choose your own logistics company and cover shipping costs yourself.

2. Send us the return tracking number and order details to expedite the refund process.

ORDER CANCELLATION (Except for custom products):

1. Before shipment: You can cancel your order within 24 hours of placing it without additional charges by emailing your order details. After confirmation, we will process the full refund within two business days.

2. After shipment: Orders can be canceled but will incur recall costs. If UPS ground delivery service is used, the item can be returned for a refund after it arrives back to us. However, items delivered by UPS repost, USPS, or truck must be refused upon delivery.

Quality or Related Returns:

For quality issues, please contact us for assistance. We offer partial refunds, full refunds, or replacements depending on the situation.

• Wrong Item Sent: You can keep the wrong item at a discounted price or request a return label for a replacement or refund.

• Item Damaged in Shipping: If the item arrives damaged, refuse delivery and report it to us with photos. If damage is found later, contact us for a replacement or refund.

Lost Packages:

If your package has not arrived by the expected delivery date, check with your neighbors and the shipping company. If the package remains missing, contact us to file a lost package claim. We will take steps to resolve the issue, but please allow time for the shipping company’s investigation.

This policy ensures a seamless experience for all Nauxus customers.